Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your glasses to return them.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

In the event you are not entirely satisfied with your purchase we offer the following guarantee within 60 days of despatch:

To start a return, you can contact us at info@migralens.com or by using the contact form.

For non-prescription orders we offer either a refund minus postage, or a free exchange for an alternative frame

For prescription orders, we offer either a 50% refund or free exchange for a non-prescription pair

Postage costs for the return will be met by the customer. We have both a UK and US address for returns postage. No responsibility can be taken for lost or damaged goods returned to the company

We may require photo evidence for manufacturing error claims.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Our manufacturer guarantee covers your glasses for one year following receipt of the product.

Exceptions / non-returnable items
Custom products (such as special orders or prescriptions) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.